Privacy Policy

 
 

Our Commitment to Privacy

We are committed to protecting the privacy rights of individuals whose personal information is provided to us. To affirm our commitment to protecting privacy as well as personal data, we provide this notice explaining our Information Security practices and policies followed in the collection, storage, and use of personal data, including sensitive personal data received from providers/users under lawful contracts or directly from individuals. We ensure all our employees comply with our Privacy and Security policies. Cauvery Hospital has established its policies, standards, and procedures to demonstrate our commitment to the protection of providers’/users’ privacy and personal information. Providers/Users’ use of and access to the Services is subject to this Privacy Policy.

By confirming that you are bound by this Privacy Policy (by the means provided on this website or app), by using the services or by otherwise giving us your information, you agree to the practices and policies outlined in this Privacy Policy and hereby consent to our collection, use, processing, and sharing of your information as described herein. We reserve the right to change, modify, add, or delete portions of the terms of this Privacy Policy at our sole discretion at any time. If you do not agree with this Privacy Policy at any time, please do not use any of the services or provide any information. If you use the services on behalf of someone else (such as your child) or an entity, you represent that you are authorized by such individual or entity to accept this Privacy Policy on their behalf.

Collection and Processing of Personal Information

Personal information, including sensitive personal data, may be received, processed, or stored by Cauvery Hospital only under valid contracts entered into with providers/users. The types of personal information may include, but are not limited to, names, addresses of natural persons, demographic data such as gender and date of birth, passwords, financial information such as bank account or credit/debit card details or other payment instrument details, medical records, and biometric information.

Accessing or Correcting Your Personal Information

At any time, a provider can request access to their personal information maintained by Cauvery Hospital for various purposes including but not limited to:

• General information
• Updating personal information
• Deletion of personal information

Cauvery Hospital will respond to such requests as soon as possible after confirming the authenticity of the requestor and the request.

How to Contact Us

If you have any grievances regarding the data collected, processed, or stored by Cauvery Hospital, you may contact the Grievance Officer:

• Email: info@cauveryhospital.org
• Postal Address: Administrative Officer, Teresian Circle, Siddhartha Nagar, Mysore – 570029, Karnataka, India

Information Collection and Use

All information provided by a Provider/User, including sensitive personal information, is voluntary. “Personal Information” refers to personally identifiable information such as name, postal or email address, telephone, fax, or mobile numbers provided via forms, surveys, applications, or other online fields.

How We Use Personal Information

Cauvery Hospital, either directly or with its partners, may use sensitive personal data or information for the following purposes:

• Responding to your inquiries and fulfilling your requests
• Sending important information regarding the Site, changes to terms, conditions, and policies, or administrative information
• Sending marketing communications that may be of interest to you
• Personalizing your experience on the Site
• Allowing participation in surveys, contests, and similar promotions
• Analyzing data for business purposes such as audits, medical records, enhancing the Site, improving services, identifying usage trends, and evaluating promotional campaigns
• Using aggregated or non-personally identifiable data for research, statistical analysis, and business intelligence purposes
• Complying with laws, regulations, legal processes, and law enforcement requirements
• Transferring aggregated or non-personally identifiable research or statistical data to partners

Providers hereby consent to such use of their information by Cauvery Hospital and its partners.

Other Information We Collect Online

“Other Information” refers to information that does not reveal your specific identity or does not directly relate to an individual, such as:

• Browser information
• Information collected through cookies, pixel tags, and other technologies
• Demographic information such as date of birth
• Aggregated and de-identified data

How We Protect Your Personal Information

To protect your personal information from unauthorized access and use, we employ security measures that comply with Indian law. These include computer safeguards, data and database encryption, and secured files and facilities.

How We Collect and Use Other Information

We and our third-party service providers may collect and use Other Information in various ways, including:

• Through your browser: Collecting information such as MAC address, device type, screen resolution, operating system version, and browser type to ensure proper functioning and security of the Site.
• Use of cookies: Cookies store information on your device to facilitate navigation, personalize user experience, and analyze Site usage. Cookies used do not capture unencrypted personal information.
• Analytics services: Tracking and analyzing activity on the Site to improve design, functionality, and user experience.
• Pixel tags and web beacons: Measuring effectiveness of communications and marketing campaigns and compiling usage statistics.

IP Address

Your IP address is automatically logged whenever you visit the Site. It is used for calculating usage levels, diagnosing server issues, and administering the Site.

Aggregated and De-identified Data

This includes compiled data from various sources such as mouse clicks, scrolling activity, and typed text, used for research, marketing, and business analysis purposes consistent with applicable laws.

Additional Information

Social Media Sites

Cauvery Hospital may provide experiences on social media platforms such as Facebook®, Twitter®, and LinkedIn®. Any content you share on these platforms is subject to their respective terms and privacy policies.

Law Enforcement

If required by law, we may provide information to law enforcement or government agencies pursuant to a subpoena, warrant, or court order. Requests without court orders will be evaluated on a case-by-case basis based on urgency and legal requirements.

Links

The Site may contain links to third-party websites. Cauvery Hospital is not responsible for the content or privacy practices of such websites. Users are encouraged to read the privacy statements of each site they visit.

Casual Visitors Note

No sensitive personal data is automatically collected from casual visitors merely browsing the website or app. However, if personal data is voluntarily submitted via email, post, or registration, such visitors will be treated as Users under this Privacy Policy.

Security

We implement appropriate physical, technical, and administrative measures, including SSL encryption, access controls, and secure databases to safeguard personal data. Access to personal information is restricted to employees on a need-to-know basis. While we strive to protect personal data, we are not responsible for breaches caused by third parties or events beyond our reasonable control, such as hacking, government actions, or internet service issues.

Choice / Opt-Out

We may send emails or newsletters regarding updates, promotions, or services. Users may opt out by following the instructions provided in the email or by submitting a written request. All opt-out requests will be respected.

Updates to This Online Privacy Notice

We may update this Privacy Notice from time to time. All changes will be posted on this page and become effective upon posting. Continued use of the Site signifies acceptance of the updated Privacy Policy.

Consent to This Policy

You acknowledge that this Privacy Policy is part of the Terms of Use of the Website/App and Services. By using the Website, App, or Services, you unconditionally agree to this Privacy Policy and consent to the collection, use, and processing of your information as required under applicable law.