Our commitment to Privacy

We are committed to protect Privacy rights of individuals whose personal information is provided to us.
To affirm our commitment to protect Privacy as well as personal data, we provide this notice explaining our
Information Security practices and Policies we follow in collection, storage and use of personal data including
sensitive personal data as received from providers/users/you under lawful contracts or from persons directly.
We ensure all our employees comply with our Privacy and Security policies. Cauvery Hospital has established its
policies, standards and procedures. We created this Privacy Policy to demonstrate our commitment to the protection
of providers’/users’ privacy and personal information. Providers/Users use of and access to the Services is subject
to this Privacy Policy.

By confirming that you are bound by this privacy policy (by the means provided on this website or app), by using
the services or by otherwise giving us your information, you agree to the practices and policies outlined in this
privacy policy and you hereby consent to our collection, use, process and sharing of your information as described
in this privacy policy. We reserve the right to change, modify, add or delete portions of the terms of this privacy
policy, at our sole discretion, at any time. If you do not agree with this privacy policy at any time, do not use any
of the services or give us any of your information. If you use the services on behalf of someone else (such as your
child) or an entity, you represent that you are authorised by such individual or entity to accept this privacy policy
on such individual’s or entity’s behalf.

Collection and processing of personal information

Personal information including sensitive personal data may be received, processed or stored by Cauvery Hospital only
under valid contracts entered into with providers/users. The types of personal information received by Cauvery Hospital
may include the following but not limited to: names, addresses of natural persons, as well as sensitive personal data
such as demographic data like gender, date of birth etc, password, financial information like Bank account or credit
card or debit card or other payment instrument details, medical records and biometric information etc.

Accessing or correcting your personal information

At any time, the provider can request regarding their own personal information maintained at Cauvery Hospital for various
purposes including (but not limited to): general information, update of personal information, deletion of personal information.
Cauvery Hospital will respond to such requests as soon as possible after confirming the authenticity of the requestor and
the request.

How to contact us

Should you as an information provider have any grievances on the data collected, processed or stored by Cauvery Hospital,
you may reach out to the Grievance Officer with questions or concerns about these Privacy policies as follows:

• E-Mail: info@cauveryhospital.org
• Postal address: Administrative Officer, Teresian Circle, Siddhartha Nagar, Mysore – 570029 Karnataka | India

Cauvery Hear & Multi Speciality Hospitals Online Privacy Notice Updated Sept 2018.

INFORMATION COLLECTION AND USE

All the information provided to us by a Provider/User, including sensitive personal information, is voluntary. Personal
Information that we Collect Online “Personal Information” means personally identifiable information such as information
you provide, or that others provide to us on your behalf, via forms, surveys, applications or other online fields including
but not limited to name, postal or email addresses, telephone, fax or mobile numbers.

How We Use Personal Information

You understand that Cauvery Hospital, either itself or with its Partners, may use certain information of yours, which has
been designated as ‘sensitive personal data or information’. We may use Personal Information to:

• Respond to your inquiries and fulfill your requests;
• Send you important information regarding the Site, changes to our terms, conditions, and policies and/or other administrative information;
• Send you marketing communications that we believe may be of interest to you;
• Personalize your experience on the Site;
• Allow you to participate in surveys, contests and similar promotions and to administer these activities;
• Analyze data for our business purposes, such as audits, medical records, enhancing the Site, improving our services, identifying usage trends and determining the effectiveness of our promotional campaigns;
• For commercial purposes and in an aggregated or non- personally identifiable form for research, statistical analysis and business intelligence purposes;
• Control risk, to comply with laws and regulations and to comply with other legal process and law enforcement requirements;
• For sale or transfer of such research, statistical or intelligence data in an aggregated or non-personally identifiable form to our Partners.

Provider hereby consents to such use of such information by Cauvery Hospital and its Partner.

Other Information We Collect Online

“Other Information” is any information other than Personal Information that does not reveal your specific identity or does
not directly relate to an individual, such as browser information, information collected through cookies, pixel tags and other
technologies, demographic information and other information provided by you such as your date of birth, aggregated and de-identified data.

How we protect your personal information

To protect your personal information from unauthorized access and use, we use security measures that comply with Indian law.
These measures include computer safeguards, Data and Database Encrypting, and secured files and buildings.

How We Collect and Use Other Information

We and our third-party service providers/users, if any, may record, collect and use Other Information in a variety of ways, including:

• Through your browser: Certain information is collected by most browsers, such as your MAC, device type, screen resolution, OS version and browser type.
• Use of cookies: Cookies are pieces of information stored on your device. Cookies we use do not contain or capture unencrypted Personal Information.
• Use of pixel tags, web beacons: May be used in connection with some Site pages and HTML-formatted email messages to measure effectiveness of communications and campaigns.

IP Address

Your IP Address is automatically logged whenever a user visits the Site. We use IP Addresses for purposes such as calculating Site usage levels,
diagnosing server problems and administering the Site.

Aggregated and De-identified Data

“Aggregated and De-identified Data” is data we may create or compile from various sources (mouse clicks, scrolling, etc.) used for business purposes
including marketing, research and analytics.

ADDITIONAL INFORMATION

Social Media Sites

Cauvery Hospital provides experiences on social media platforms such as Facebook®, Twitter® and LinkedIn® that enable online sharing. Any content you post
is subject to those platforms’ terms and privacy policies.

Law Enforcement

If required by law, we may provide information to law enforcement or government agencies pursuant to a subpoena, warrant or other order by a court.
Requests without a court order will be evaluated case-by-case.

Links

The Site may contain links to other websites; we are not responsible for the content or privacy practices of other websites. When you leave our Site,
please read the privacy statements of each site you visit.

CASUAL VISITORS NOTE

No sensitive personal data is automatically collected from casual visitors. If you have voluntarily submitted personal data, you will be considered a User
and the Privacy Policy applies.

Security

We implement appropriate physical, technical, and administrative measures (including SSL) to protect Personal Data. Personal Data is accessible to employees on a need-to-know basis.
Cauvery Hospital is not responsible for breaches by third parties or events beyond reasonable control.

Choice / Opt Out

You may opt-out of marketing emails per instructions in each marketing email. We will comply with opt-out requests.

UPDATES TO THIS ONLINE PRIVACY NOTICE

We may change this Online Privacy Notice in the future. All changes will be posted here and become effective when posted.

CONSENT TO THIS POLICY

You acknowledge that this Privacy Policy is part of the Terms of Use. Becoming a User signifies your assent to this Privacy Policy.

Terms And Conditions

These terms may be changed from time to time without further notice, at the discretion of the Cauvery Hospital. Your continued use of the Site
after any such changes constitutes your acceptance of the new terms. If you do not agree to abide by these or any future terms, please do not use the Site.

The Website and App provide you the ability to pay online through a third-party payment gateway for some of the Services. Transactions are governed by the third-party’s terms.
Cauvery Hospital shall not be liable for any loss or damage arising out of the usage, decline, or acceptance of authorization for any transaction.

The cancellation and refund policy is applicable to online payments made through mobile apps and websites for booking appointments. In case a cancellation is initiated by the user,
the amount will be refunded via the same source of payment and will be subject to the payment terms of the source only. The amount will be refunded within 15 working days.

Some of the content available on the Website may be provided by individuals in the medical profession. The provision of such information does not create a licensed medical professional/patient relationship.
In case of a medical emergency, contact ambulance, hospital, or appropriate medical professional directly.

By using this Website and App, you agree that any information shared will be subject to our Privacy Policy.
You are solely responsible for content you submit. Cauvery Hospital disclaims responsibility for user-submitted content and may republish across its platforms.

Cauvery Hospital may contact you through telephone, email, SMS, or other electronic means for feedback.

If a User has any questions concerning the Company, the Website or App, write to us at: info@cauveryhospital.org

Any appointment, health checkups, health schemes or diagnostic tests may be terminated, changed, suspended or discontinued at any time. Cauvery Hospital may remove or modify any content on the Site.
Cauvery Hospital may terminate your access to the Site at any time at its sole discretion.

DISCLAIMER

This Site and the content available through it are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, Cauvery Hospital
and its affiliates disclaim all warranties of any kind. Use of this Site is at your sole risk.

Limitation of Liability

Cauvery Hospital or its affiliates shall not be liable for incidental, consequential, special, or punitive damages arising out of this agreement or any content on the Site.
Each party waives claims to the extent permissible by law.

Indemnification

You agree to indemnify and hold Cauvery Hospital and its officers, agents, employees, partners, and licensors harmless from any claim or demand, including reasonable
attorneys’ fees, made by any third party due to your use of the Site.

Feedback & Opinion

Any feedback/opinion expressed in response to e-mail queries shall not be treated as medical advice until a physical examination is carried out.
E-mail transmission cannot be guaranteed to be secure or error-free. Cauvery Hospitals does not guarantee a response to every mail.